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FAQ- Frequently Asked Questions
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Are
your sunglasses authentic?
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Where
can I find repair information?
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Do
you sell gift certificates?
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What
kinds of credit card do you accept?
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Do
your sunglasses come with cases?
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How
much is shipping and handling?
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Do
you ship to international destinations?
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I
need help picking out the right pair of sunglasses.
Can you help me?
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Can
you tell me more about POLARIZED sunglasses?
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Do
you do prescription sunglasses?
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Can
an item that is not on the site be ordered?
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Why
are some items discontinued?
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Stock Availability
Are your sunglasses authentic?
All of our brand
name sunglasses for sale are 100% authentic. The savings
realized by doing business over the internet are passed along
to our customers. Where can I find repair information?
You can visit the
website of many of our manufacturers to find repair and warranty
information. Manufacturer's warranty normally only covers
manufacturer's defects and does not cover lens and frame breakage
due to accident and misuse.
Do
you sell gift certificates?Yes,
you can purchase gift certificates for any
occassion at Ultimate Shades. The gift certificates
range from $25 to $200 and can be deliveried to the recipient
via e-mail or by regular mail. The e-mail or gift certificate
will contain a code that can be entered during the checkout
process on our website.
What kinds of credit card do you accept?
We accept Visa, Mastercard, American Express, and Paypal.
Do your sunglasses come with cases? Yes,
every pair of sunglasses on our website comes with the original
manufacturer's hard case or cloth pouch.
How
much is shipping and handling? You can find detailed
shipping and handling information on our order info page.
Do
you ship to international destinations? Yes, we ship
to most international destinations via the U.S. Postal Service.
We currently only accept American Express and Paypal for international
orders. Please allow 2-3 weeks for delivery to international
destinations. There is a $24.95 handling fee for all
international orders.
I
need help picking out the right pair of sunglasses.
Can you help me? Sunglasses
are a statement about you. Your personality, your fashion,
your style. Choosing a pair of sunglasses is a reflection
of yourself. We provide you with shopping tips and a sunglass selection assistant tool to help you pick out
the right pair of sunglasses based on your facial features
and tastes. However, there's is not substitute to trying
the sunglasses on yourself. So go to your local sunglass
store and try on your favorite pair of sunglasses and come
back and purchase one from our website for a great price.
Can
you tell me more about POLARIZED sunglasses?Fishermen
and boaters are the traditional users of Polarized sunglasses
to reduce glare from the water they spend so much time on.
But in recent times drivers and other sports enthusiasts have
realized the advantages of polarized lenses. How
do polarized lenses work? Light reflected from surfaces like
a flat road or smooth water is generally horizontally polarized.
This horizontally polarized light is blocked by the vertically
oriented polarizers in the lenses. The result: a reduction
in annoying and sometimes dangerous glare. An addition, you
can now see through the water surface. For more information
visit our all about sunglasses page.
Do
you do prescription sunglasses?
We currently only offer prescription for Bolle and Serengeti
sunglasses. We will be adding more brands in the future.
Can
an item that is not on the site be ordered?If
we carry the brand of the item you are looking for and the
item is not discontinued we will try to locate and order it
for you. You must have the model number of the item
available. Please email us by clicking
here.
Why
are some items discontinued?When
the manufacturer discontinues a particular model, we mark
it as discontinued on our website. Any item that's shows "discontinued"
is also most likely out of stock. Please email us by
clicking
here or call us for availability.
Stock
Availability
Even though we make every effort in having every
item we have for sale in stock, there may be instances when
an item is out of stock or is back ordered by the manufacturer.
To ensure a sunglass model you are interested in is in stock,
please call our customer service representative at 800-874-8390
or email us by clicking
here to check for availability.
Online Shopping at Ultimate Shades is 100%
secure.
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